UNITAR STRUCT / SUPPORT

Support

We answer within one working day, in English or Romanian. The software keeps working while you wait: your drawings stay open and editable.

Before you write

Installation, activation, buttons that do not show: see “Your first 30 minutes”, which also has a table of common messages.
Something on a sheet is not what you expected: check the page “What is covered and what is not”.
The license does not activate or has expired: run UNITAR_LICENSE_REFRESH while online, then UNITAR_LICENSE.

The CAD software and its version (for example BricsCAD V25 Pro) and the operating system.
The output of the UNITAR_LICENSE command: it shows the UNITAR STRUCT version and the license status. The key is shown masked; do not send us the full key.
The command you ran, what you expected and what happened. Copy the messages from the command line (F2 opens the history).
If the problem is about a model: the DWG drawing or a part of it. We ask for it and you send it by email, as a reply to our message; we do not use it for anything else.

You get a request number on screen, and the answer comes to the email address you enter here.

You get an answer by email within one working day (Monday to Friday).
If it is a defect of the software, we tell you whether there is a workaround and which version fixes it. Fixes reach you through UNITAR_UPDATE.
Questions about payment, invoices or refunds are handled here as well; payments are processed by Dodo Payments.